Returns Policy ACC Publishing Co Ltd
We understand that from time to time you may wish to return a product to us.
We have created this 7-day returns policy to enable you to return products to us in appropriate circumstances: item delivered to you was faulty and you will inform us about it on the same day- delivery day. You are not entirely happy with your purchase ( where item must be returned in the same conditions when delivered).
This returns policy applies to customers in England and Wales/irrespective of your geographical location.
This policy does not affect your statutory rights2 (such as your rights under the Sale of Goods Act 1979 and the Consumer Protection (Distance Selling) Regulations 2000).
Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:
a. we receive the returned product within 7 days following the date of purchase/delivery of the product;
b. the returned product is unused, in its original packaging with any labels still attached, and otherwise in a condition enabling us to sell the product as new;
c. you comply with the returns procedure set out below; and
d. none of the exclusions set out below apply.
(3) Returns procedure
In order to take advantage of your rights under this returns policy, you must:
contact us (email/phone) within 3 days that you not happy with the item and wish to return it.
Products returned under this policy must be collected from your house where collection fee apply
The following kinds of products may not be returned under this policy:
a. any product made to your specification unless deemed unsuitable for sale;
b. any product made to order unless deemed unsuitable for sale;
c. sales items unless deemed unsuitable for sale ;
We will send you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy (excluding the original delivery charges and excluding the costs of returning the product to us).
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received your returned product.
(6) Improper returns
Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):
a. we will not refund or exchange the product;
b. we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
c. if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.
(7) About us
Our full name is ACC Publishing Company.
Our registered office is 45 Bon Villas, Old Paul Hill, Newlyn TR18 5BZ
Our company registration number is 6172430
Our email address is firstname.lastname@example.orgemail@example.com
Our VAT number is 914835122